Shipping policy

Shipping Policy

Thank you for shopping with Starsam Naturals! We are committed to providing a seamless shipping experience to ensure you receive your products in perfect condition and in a timely manner.

Processing Times

  • Order Processing: Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: Once your order is processed, you’ll receive an email confirmation with your tracking details.

Shipping Options & Delivery Times

We offer several shipping options to suit your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • International Shipping: Delivery times vary based on location, typically within 7-21 business days. Note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Shipping Rates

Shipping costs are calculated at checkout based on your selected shipping method and location. Please ensure your shipping details are accurate to avoid delays.

Tracking Your Order

After your order is shipped, a tracking number will be sent to your email. You can use this number to track your package on our carrier’s website. If you haven’t received your tracking information within 3 business days of placing your order, please contact our customer support team.

Delays

Please note that unexpected delays may occur due to factors such as weather conditions, customs clearance, or courier issues, which are beyond our control. We strive to keep you informed and work to resolve any issues as quickly as possible.

Lost or Damaged Packages

Starsam Naturals is not responsible for lost or stolen packages confirmed to be delivered to the address provided. If your package is lost, damaged, or otherwise fails to arrive, please contact us within 7 days of the expected delivery date. We will assist you in filing a claim with the carrier or arrange for a replacement if applicable.

Contact Us

If you have any questions about your order or our shipping policy, please reach out to our customer support team at sales@starsamnaturals.com.